Privacy Policy

Introduction

At https://boulder-bilingual-therapy.denvermentalhealthcare.com (hereinafter referred to as “Boulder Bilingual Therapy” or “we”), we are committed to maintaining a safe and secure online environment for our users while safeguarding their privacy. This Privacy Policy outlines our practices related to the collection, use, and disclosure of personal data in adherence to various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information in the private sector
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA), California, USA
Colorado’s Consumer Protection Act (CPA)
Utah’s Consumer Sales Practice Act (UCPA)
Connecticut’s Telephone Consumer Protection Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website, https://boulder-bilingual-therapy.denvermentalhealthcare.com, along with our applications, services, and products offered through these platforms. Please note that this Privacy Policy does not extend to third-party websites, applications, or services accessible through links on our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

This policy outlines the practices when users:

Utilize our applications and services as authorized users.
Visit and interact with our websites linked to this Privacy Policy.
Communicate with us via newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data for different purposes:

Account and User Information:

Name
Contact details (email, phone number)
Address
User ID or username

Payment and Financial Details:

Payment card information
Billing address
Transaction history
Financial records

Purchase and Service Data:

Order history
Product preferences
Service usage patterns
Purchase frequency

Device and Location Identifiers:

Mobile device ID (for app users)
IP address
Geolocation data

Feedback and Communication:

Survey responses
User feedback and reviews
Communication logs (emails, calls, chats)

Social Media and Third-Party Data:

If you log in through social media accounts, we may collect information from those platforms (with your consent).
We also allow third-party services to track user behavior on our site for advertising purposes.

Cookies

Boulder Bilingual Therapy uses cookies to enhance user experience and gather analytics:

Strictly Necessary Cookies: These are essential for website functionality, ensuring secure sessions, and allowing users to navigate the site.
Preference Cookies: Tailored settings and preferences are stored in these cookies to provide a personalized experience.
Analytics Cookies: Used to collect anonymized data about user behavior on our site, helping us improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Data Retention and Deletion

We retain personal data only for as long as necessary or required by law. The retention periods vary depending on the type of data:

Account information and user profiles are retained during active use and for a period after account deactivation, as required by legal obligations.
Financial and transaction data is kept for tax and accounting purposes, usually up to 7 years.
Marketing and communication logs may be stored for up to 24 months.

Upon completion of these retention periods or when no longer needed for the specified purpose, we delete or anonymize the personal data securely.

Security Measures

We implement robust security protocols to protect personal data from unauthorized access, use, or disclosure:

Data encryption during transmission and storage.
Secure third-party processing partners who adhere to strict privacy standards.
Regular security audits and updates to ensure ongoing protection.

Children’s Privacy

Boulder Bilingual Therapy does not knowingly collect personal data from children under the age of 18. Our services are intended for adults, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access and rectification: You can request access to the personal data we hold about you and ask for corrections if it is inaccurate or incomplete.
Erasure/Right to be forgotten: In some regions, you have the right to request the deletion of your data, except where there are legitimate reasons to retain it.
Restriction or objection: You may restrict the processing of your data or object to specific uses.
Data portability: Some laws allow you to receive your personal data in a structured format for reuse.
Right not to be subject to automated decision-making: In certain cases, you have the right to challenge automated decisions made about you.
Non-discrimination: You cannot be discriminated against for exercising your data privacy rights.

To exercise these rights or file complaints/appeals, please contact our Privacy Team using the details provided below. We will respond within the timeframes prescribed by applicable laws.

Changes to Privacy Policy

Boulder Bilingual Therapy reserves the right to update this Privacy Policy at any time. Any changes made will be reflected on this page with an updated revision date. We encourage users to review this policy periodically for the latest information on our privacy practices.

Contact Information

For any questions, requests, or concerns related to data privacy:

Email: [email protected]
Postal Address: [Provide Physical Address]

We are committed to handling your personal data with the utmost care and respect for your privacy.